Welcome to Spinner Baitz Store’s FAQ section! We’ve compiled answers to the most common questions about our fishing gear, shipping policies, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our customer service team.
About Our Products
What types of fishing equipment do you specialize in?
We specialize in a wide range of fishing gear for all types of anglers, including:
- Fishing rods (including fly fishing rods and kids combos)
- Fishing reels (including spin cast and fly fishing reels)
- Fishing lures (including hard bait lures and flies)
- Fly fishing equipment (including fly boxes, line, and tying tools)
- Float tubes and pontoon accessories
Do you offer complete fishing combos?
Yes! We offer specially curated Fly Fishing Combos and Kids Combos that include all the essential gear you need to get started. These combos are perfect for beginners or as gifts for the angler in your life.
What’s the difference between your standard fishing rods and fly fishing rods?
Our standard fishing rods are designed for general fishing techniques like spinning or baitcasting, while our Fly Fishing Rods are specifically designed for the unique casting techniques used in fly fishing. Fly rods are typically longer, more flexible, and paired with specialized fly reels and lines.
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your shipping information. Having an account allows you to track orders, save your shipping information, and view your order history.
Can I modify or cancel my order after placing it?
We process orders quickly to get your gear to you fast. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed for shipment yet.
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure and convenient checkout.
Shipping & Delivery
What shipping options do you offer?
We offer two shipping options to get your fishing gear to you:
- Standard Shipping ($12.95) via DHL or FedEx – 10-15 days after dispatch
- Free Shipping (orders over $50) via EMS – 15-25 days after dispatch
Do you ship internationally?
Yes! We ship worldwide with the exception of some Asian countries and remote regions. If you’re unsure whether we ship to your location, please contact us before placing your order.
How can I track my order?
Once your order ships, you’ll receive a shipment notification email with tracking information. You can also check your order status by logging into your account on our website.
What if my gear doesn’t arrive within the estimated delivery time?
While we work with reliable carriers, sometimes delays can occur. If your order hasn’t arrived within 5 days of the estimated delivery window, please contact us at [email protected] with your order number, and we’ll investigate with the carrier.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused and in their original packaging with all tags attached. To initiate a return, please contact us at [email protected] with your order number and reason for return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. Refunds will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. If you need a different size or product, please return the original item (following our return policy) and place a new order for the item you want.
Contact Information
How can I contact Spinner Baitz Store?
We’re always happy to help with any questions about our fishing gear or your order. You can reach us at:
- Email: [email protected]
- Mailing Address: 4191 Cherry Tree Drive, Jacksonville, US 32202
Happy fishing from the Spinner Baitz Store team! We’re here to help make your next fishing adventure unforgettable with quality gear and reliable service.