At Deals Spinner Baitz Store, we stand behind the quality of our fishing gear and want you to be completely satisfied with your purchase. If you’re not happy with your order, we’ll make it right.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Item must be unused and in its original packaging
  • Original tags and labels must be attached
  • Proof of purchase is required

Note: For hygiene and safety reasons, the following items are non-returnable unless defective:

  • Fly Tying Tools
  • Fly Tying materials
  • Flys (artificial flies)

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact us within 15 days of receiving your order at [email protected] with your order number and reason for return
  2. Wait for approval – We’ll respond within 1-2 business days with return instructions
  3. Pack your item securely in the original packaging
  4. Ship the item back to our address (we’ll provide this in our response)
  5. Receive your refund or exchange item once we process your return

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (except in cases of our error)
  • You’ll receive an email confirmation when your refund is processed

Please note it may take additional time for your bank or credit card company to post the refund to your account.

Exchange Policy

To exchange an item:

  • Follow the same return process above
  • Clearly indicate you’d like an exchange and specify the replacement item
  • If the exchange item costs more, you’ll need to pay the difference
  • If it costs less, we’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund and cover return shipping costs

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Deals Spinner Baitz Store Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Item(s) to return: [Product Name(s)]
  • Reason for return: [Reason – e.g., wrong size, defective, changed mind]
  • Preferred resolution: [Refund/Exchange (specify replacement item if exchanging)]

Please let me know the next steps to complete this return.

Thank you,

[Your Full Name] [Your Contact Information]

Return Address

Upon approval of your return, we’ll provide the specific return address. Our main warehouse is located at:

4191 Cherry Tree Drive
Jacksonville, US 32202

Questions?

If you have any questions about our returns policy, don’t hesitate to contact our friendly customer service team at [email protected]. We’re here to help you get back to what matters most – your next fishing adventure!