At Deals Spinner Baitz Store, we’re passionate about getting quality fishing gear into your hands quickly and ensuring your complete satisfaction with every purchase. Below you’ll find all the details about our shipping options and hassle-free return process.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Note: We ship worldwide except to certain Asian countries and remote regions. Delivery times may vary based on destination and customs processing.

Returns & Exchanges

We stand behind our fishing gear and want you to be completely satisfied. If you’re not happy with your purchase, we’ll make it right.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange.

To be eligible for a return:

  • Item must be unused and in its original packaging
  • Original tags and labels must be attached
  • Proof of purchase is required

Non-Returnable Items: For hygiene and safety reasons, the following items cannot be returned unless defective:

  • Fly Tying Tools
  • Fly Tying materials
  • Flys (artificial flies)

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact us within 15 days of receiving your order at [email protected] with your order number and reason for return
  2. Wait for approval – We’ll respond within 1-2 business days with return instructions
  3. Pack your item securely in the original packaging
  4. Ship the item back to our address (we’ll provide this in our response)
  5. Receive your refund or exchange item once we process your return

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (except in cases of our error)
  • You’ll receive an email confirmation when your refund is processed

Note: It may take additional time for your bank or credit card company to post the refund to your account.

Exchange Policy

To exchange an item:

  • Follow the same return process above
  • Clearly indicate you’d like an exchange and specify the replacement item
  • If the exchange item costs more, you’ll need to pay the difference
  • If it costs less, we’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund and cover return shipping costs

Return Request Template

To help expedite your return, you may use this template when contacting us:

Subject: Return Request – Order #[Your Order Number]

Dear Deals Spinner Baitz Store Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

Item(s) to return: [Product Name(s)]
Reason for return: [Reason – e.g., wrong size, defective, changed mind]
Preferred resolution: [Refund/Exchange (specify replacement item if exchanging)]

Please let me know the next steps to complete this return.

Thank you,
[Your Full Name]
[Your Contact Information]

Return Address

Upon approval of your return, we’ll provide the specific return address. Our main warehouse is located at:

Deals Spinner Baitz Store
4191 Cherry Tree Drive
Jacksonville, US 32202

Questions?

If you have any questions about our shipping or returns policy, don’t hesitate to contact our friendly customer service team at [email protected]. We’re here to help you get back to what matters most – your next fishing adventure!